Terms of service

Terms and Conditions

Last updated: November 9, 2026

Article 1 – Purpose and Scope

These terms of sale (the "Terms") apply to every offer and every order of products placed by a consumer on https://casagiro.com (the "Site"), and to every distance contract between the Seller and the consumer.

The Terms are available on the Site before the contract is concluded, in a form that lets you save and reproduce them. You must accept them before placing your order. The Terms in force on the date of your order apply.

If specific conditions for a product apply in addition to these Terms, they are communicated to you before you order. In case of a conflict, the provision most favorable to you applies.

Article 2 – Seller Information

The Site is operated by:

Trade name: Casagiro
Operator: Wissedropshipping, a sole proprietorship (eenmanszaak) under Dutch law (the "Seller", "we", "us")
Address: Geurdeland 17G, 6673 DR Andelst, the Netherlands
Registration: Dutch Chamber of Commerce (KvK) no. 98609599
EU VAT number: NL005342986B76
Email: info@casagiro.com
Phone: +1 (929) 652-6128
Customer service: Monday to Friday, 9:00 AM to 5:00 PM (CET); we aim to reply within 24 hours on business days.

The address above is not open to visitors and is not a return address.

Article 3 – Definitions

• Consumer: any individual acting for purposes outside their trade, business, craft or profession.
• Distance contract: any contract between the Seller and the consumer concluded through an organized distance-selling system, without both parties being physically present at the same time, using only one or more means of distance communication.
• Durable medium: any means that allows the consumer or the Seller to store information addressed to them personally for later reference and to reproduce it unchanged (for example, an email).
• Return right: the consumer's right to return an order within the return period without giving a reason.
• Day: calendar day, unless stated otherwise; a business day is Monday through Friday, excluding public holidays.

Article 4 – Offer and Product Information

The essential features of the products are presented on each product page in enough detail for you to assess the offer. Photos are a faithful representation of the products; however, colors on screen may differ slightly from the actual colors depending on your display.

If an offer is valid for a limited time or subject to conditions, this is clearly stated in the offer. We may change our offers at any time; changes do not apply to orders already placed.

Offers are valid while supplies last at our suppliers. If a product turns out to be unavailable after your order, Article 8.5 applies.

Before placing your order, you are informed of, among other things: the total price, the absence of shipping costs, the payment, delivery and performance terms, the delivery time, the existence and terms of the return right (or its absence) and our guarantees. Where applicable, available sizes, colors and materials are shown on the product page.

The contract is concluded in English.

Article 5 – Prices

Prices are shown in U.S. dollars. Any applicable sales tax is shown at checkout. Shipping within the United States is free. Prices do not include import duties, customs fees or other charges that may be applied by U.S. Customs or the carrier; if such charges are requested at delivery, they are the responsibility of the recipient.

The applicable price is the price shown on the Site at the moment you place your order. It cannot be changed after your order has been placed.

In case of an obvious error in a price (for example, a ridiculously low price caused by a typing error), we are not required to deliver the product at the incorrect price. We will inform you as soon as possible and refund you in full if you don't wish to keep the order at the correct price.

Article 6 – Ordering and Conclusion of the Contract

To place an order, you select the product(s), review your cart, enter your contact details and delivery address, and then view your order summary. Before confirming, you can check the details of your order and its total price, and correct any mistakes. You then confirm your order by clicking the payment button, which means you agree to pay.

The contract is concluded when you confirm your order. We send you an order confirmation by email without delay, containing the contract information. As long as we haven't confirmed receipt of your order, you may cancel it.

We take appropriate technical and organizational measures to secure the electronic transfer of data and to provide a safe web environment.

We may refuse or cancel an order for a legitimate reason, in particular in case of suspected fraud, a payment irregularity or an earlier payment dispute. Any amount already paid is then refunded to you in full.

With the product, or at the latest at delivery, we send you on a durable medium (email) a confirmation of the contract with the key information, including where to send complaints, how to use your return right (or its exclusion) and information about our guarantees and after-sales service.

Article 7 – Payment

Payment is made by credit or debit card (Visa, Mastercard, American Express), or with Apple Pay or Google Pay when available, on a secure checkout page managed by our payment providers. The price is due when you place your order.

Your card details are processed by our payment providers, who apply appropriate security measures.

If you notice an error in the payment information provided or shown, please let us know right away.

Article 8 – Delivery

8.1 Area and costs. We deliver within the United States, to the address you gave us when ordering. Shipping is free, with no minimum purchase.

8.2 Delivery time. Products ship directly from our international suppliers. You receive a tracking link by email as soon as your order ships. The current processing and delivery times are listed in our Shipping Policy.

8.3 Late delivery. We deliver within the stated time and in any case no later than 30 days after the contract is concluded. If we exceed that time, you may ask us by email or in writing to deliver within a reasonable additional period; if delivery still doesn't take place within that period, you may cancel the contract by email or in writing. You may cancel the contract immediately if we refuse to deliver, if it is clear we won't deliver, or if the delivery date was an essential condition of the contract for you. In case of cancellation, we refund all amounts paid no later than 14 days after the cancellation date, without prejudice to any damages.

8.4 Transfer of risk. The risk of loss or damage to the products remains with us until you, or someone you designate other than the carrier we offer, physically take possession of the products.

8.5 Unavailability. If an ordered product turns out to be unavailable, we inform you as soon as possible. We may offer you a substitute item of equivalent quality and price, which is only delivered with your consent. Without your consent, the order for the unavailable product is canceled and the amounts paid are refunded no later than 14 days later. If you accept a substitute item, you keep your return right and any return costs for that item are paid by us.

Article 9 – Return Right

9.1 Period. You have the right to return your order without giving a reason and without any costs other than those stated below. You have 30 days from the day you, or someone you designate other than the carrier, physically receive the product. If your order contains several products delivered separately, the period starts when you receive the last one. You can use this right from the moment the contract is concluded.

9.2 How to use it. To return an order, let us know before the period ends with a clear statement, by email to info@casagiro.com. We confirm receipt of your request on a durable medium without delay.

9.3 Sending the product back. You send the product back, with all its accessories, no later than 14 days after telling us you want to return it, to the return address provided by our customer service team (which may be outside the United States). The direct cost of returning the product is paid by you. You are only responsible for any loss in value of the product caused by handling beyond what was needed to check what it is, its features and that it works.

9.4 Refund. We refund the full amount you paid, including the original (standard) shipping costs, no later than 14 days after the day we were informed of your return. We may hold the refund until we've received the product back or until you've provided proof of shipment, whichever comes first. Any extra cost from expressly choosing a more expensive delivery method than standard shipping is not refunded. The refund is made with the same payment method used for the order, unless you expressly agree otherwise, and at no cost to you.

Article 10 – Exceptions to the Return Right

The return right does not apply to:

• products made to your specifications or clearly personalized;
• products that can deteriorate or expire quickly;
• products that you unsealed after delivery and that can't be returned for hygiene or health reasons;
• audio or video recordings or computer software that you unsealed after delivery;
• newspapers, periodicals or magazines, except for subscriptions.

When a product falls under one of these exceptions, this is clearly stated on the product page before the contract is concluded.

Article 11 – Guarantees

11.1 Quality guarantee. We guarantee that our products match their description and are fit for the use normally expected of a product of the same type. If a product shows a defect within two years of delivery, you may choose between repair and replacement of the product, unless the option you choose is impossible or would cause disproportionate costs compared to the other option. Repair or replacement is free of charge for you, including return shipping costs.

11.2 Price reduction or refund. You may get a price reduction while keeping the product, or end the contract with a full refund against return of the product, if we refuse to repair or replace the product, if repair or replacement takes longer than 30 days, or if the defect persists despite our attempt to fix it.

11.3 How to make a claim. To use our guarantee, contact our customer service team at info@casagiro.com with your order number and, if possible, photos or videos of the defect. We encourage you to report a defect as soon as possible after discovering it, so we can handle it quickly; this doesn't shorten the guarantee period in any way. Please don't send the product back before you've received our return instructions.

11.4 Manufacturer's warranty. Where applicable, a manufacturer's warranty may apply to certain products; its terms are then shown on the product page or in the product documentation. Such a warranty comes in addition to the guarantees described above and does not replace them.

11.5 Limits. Damage that occurs after delivery as a result of a repair or modification by you or a third party, use that is abnormal or contrary to the instructions on the product or its packaging, or normal wear and tear is not a defect. The product must be fit for the use normally expected of a product of the same type; it must also be fit for a special use you have in mind only if you told us about it no later than when the contract was concluded and we accepted it.

11.6 Your rights under the law. These guarantees come in addition to, and do not limit, any rights you have under the consumer protection laws of your state of residence.

Article 12 – Customer Service and Complaints

For any complaint about the performance of the contract, contact our customer service team by email at info@casagiro.com or by phone at +1 (929) 652-6128, describing your complaint completely and precisely.

We respond to complaints within 14 days of receipt. If a complaint needs more time, we send you an acknowledgment within those 14 days stating when you can expect a detailed answer.

A complaint does not suspend our obligations, unless we state otherwise in writing.

Article 13 – Personal Data

The personal data you share with us is processed in accordance with our Privacy Policy.

Article 14 – Governing Law and Jurisdiction

These Terms and the contracts concluded with the Seller are governed by Dutch law. This choice of law cannot deprive you of the protection given to you by the mandatory provisions of the law of the state where you live. You therefore keep the full benefit of those protective provisions.

In case of a dispute, you may choose to bring it before the courts where you live or where the Seller is established. The Seller can only take action against you before the courts where you live.

Article 15 – General Provisions

If one or more provisions of these Terms are declared invalid or unenforceable, the other provisions remain in force. The provision concerned is replaced by a provision that comes as close as possible to the purpose of the original provision, in accordance with the law.

In case of doubt about the meaning of a clause, it is interpreted in the way most favorable to the consumer.

Business Information

Company name: Wissedropshipping
Trading under the name: Casagiro
Phone number: +1 (929) 652-6128
Email: info@casagiro.com
Physical address: Geurdeland 17G, 6673 DR Andelst, Netherlands
VAT number: NL005342986B76
Chamber of Commerce number: 98609599

Please note: this address is not open to visitors and is not a return address.

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (CET)
We aim to respond to all messages within 24 hours on business days.