Refund policy

Return & Refund Policy

If you are not satisfied with your order, you always have the right to return it. Below you will find everything you need to know about cancellations, returns and refunds at Casagiro.

At Casagiro, your satisfaction matters to us. Below you'll find our terms and procedure for cancellations, returns and refunds.

Canceling an Order Before It Ships

You can cancel an order within 12 hours of placing it, as long as it hasn't been processed or shipped yet. To do so, email us within that window at info@casagiro.com with your order number.

After those 12 hours, your order may already be in preparation or on its way from our fulfillment center and can no longer be canceled this way. You still keep your right to return it as described below, which you can use from the moment you place your order until 30 days after you receive it.

30-Day Returns

You have 30 days to return your order, without having to give a reason and without any penalty, apart from the return shipping costs described below.

The 30 days start on the day you, or someone you designate other than the carrier, physically receive the product. If your order contains several products delivered separately, the period starts when you receive the last one.

How to Start a Return

To start a return, simply let us know before the 30-day period ends with a clear statement, for example by email to info@casagiro.com with your order number. It's enough to send your request before the period ends. We'll confirm receipt of your return request by email right away.

Sending the Product Back

Please send the product back, with all its accessories, no later than 14 days after telling us you want to return it.

Once we've received your request, our customer service team will send you the return address and return instructions. To speed things up, we'll also send you a return slip. Please fill it in and include it in your package.

Return Address

Please note: the address on our website is not open to visitors and is not a return address. Because our products ship directly from our international suppliers, your return may need to go to our supplier or fulfillment partner, whose address may be outside the United States.

Never send a return to the business address on our website. Only use the return address our customer service team gives you.

Return Procedure

  1. Let us know you want to return your order by emailing info@casagiro.com with your order number.
  2. Wait for the return address and instructions from our customer service team.
  3. Fill in the return slip and include it in your package.
  4. Ship the package with a tracking number.
  5. Keep your proof of shipment until your refund is complete.
  6. On the day you ship, email a photo or proof of the tracking number to info@casagiro.com.

Return Shipping Costs

The direct cost of sending a product back is paid by you when you return an order. The cost depends on the carrier you choose and where the return goes; our customer service team gives you the return address before you ship, so you can check the cost in advance.

You never pay these costs when the product is defective, damaged or not what you ordered (see below), or when we delivered a substitute item.

Condition of the Returned Product

During the return period, you may handle the product as far as needed to check what it is, its features and that it works, just as you would in a store. So that we can process your return smoothly, we ask you to:

  • return the product in a condition that allows it to be resold, without signs of use beyond that check;
  • leave the original labels on, where applicable;
  • return it in its original packaging, if possible;
  • pack it carefully so it isn't damaged in transit.

We inspect the product when it arrives. You are only responsible for any loss in value caused by handling beyond what was needed to check what it is, its features and that it works. In that case, the refund may be reduced by that loss in value. Missing original packaging alone is never a reason to refuse your return.

Items That Can't Be Returned

Products that were sealed on delivery and that you unsealed can't be returned for hygiene or health reasons. This may include:

  • underwear;
  • swimwear;
  • lingerie;
  • hosiery;
  • certain personal care products.

This exception only applies if a product actually falls into it, and it is then stated on the product page before you order.

Refunds

When you return an order, we refund the full amount you paid, including the original (standard) shipping costs, no later than 14 days after the day we were informed of your return.

We may hold the refund until we've received the product back or until you've provided proof that you shipped it, whichever comes first.

If you expressly chose a more expensive delivery method than the standard shipping we offer, that extra cost is not refunded.

The refund is made using the same payment method you used for the original purchase, unless you expressly agree otherwise. The refund costs you nothing.

Late or Missing Refunds

Once we've issued your refund, your bank or payment provider may need some processing time before the amount appears in your account.

First check your bank account, then contact your bank or payment provider. If you still haven't received your refund after that, contact our customer service team at info@casagiro.com with your order number.

Damaged, Incorrect or Defective Products

Did you receive a product that is damaged, isn't what you ordered or is defective? Contact our customer service team as soon as possible at info@casagiro.com with your order number and, if possible, clear photos or videos of the problem.

We'll look into it and let you know the next steps. Please don't send the product back before you've received our instructions, so that it goes to the right place.

In these cases, the product is covered by our quality guarantee (see our Terms of Service). Repair or replacement, including any return shipping costs, is free of charge for you.

Business Information

Company name: Wissedropshipping
Trading under the name: Casagiro
Phone number: +1 (929) 652-6128
Email: info@casagiro.com
Physical address: Geurdeland 17G, 6673 DR Andelst, Netherlands
VAT number: NL005342986B76
Chamber of Commerce number: 98609599

Please note: this address is not open to visitors and is not a return address.

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (CET)
We aim to respond to all messages within 24 hours on business days.